Practice Pro Program
Remake Reduction Academy
Fewer Remakes. Happier Patients. A More Profitable Optical.
Train your optical team to prevent costly eyewear remakes through accurate measurements, proper frame selection, thorough lens verification, and confident troubleshooting.
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What Could Fewer Remakes Save Your Practice?
Adjust the four inputs to match your practice. The projection uses expected values, so fractional remakes are intentional.
Expected remakes now
10.0 / mo
At the target rate
6.0 / mo
Expected remakes avoided
4.0 / mo
Potential annual savings
$6,000
Projection only. Results are hypothetical, based on the inputs you enter, and are not a guarantee of savings. Cost per remake should include laboratory, material, and an estimate of staff time.
What is inside the academy
- 10 comprehensive training modules
- Interactive measurement simulations
- Lens verification exercises
- Progressive troubleshooting scenarios
- Patient adaptation scripts
- Remake cost calculator
- Manager performance dashboard
- 30-day improvement challenge
The ten modules
Every module includes lessons, an interactive exercise, a scenario, a knowledge check, and an on-the-job assignment.
- 1
Every Remake Has a Price.
What a remake is, what it costs, and how to measure it honestly · 40 min
- 2
Measure Twice. Remake Less.
PD, fitting heights, and the frame-dependent numbers that decide whether a lens works · 50 min
- 3
The Right Frame Makes the Right Lens Work Better.
Choosing a frame around the prescription, the lens design, and the patient’s face · 45 min
- 4
Catch the Mistake Before It Reaches the Lab.
Transcription, design selection, and the confirmation habit that stops remakes · 40 min
- 5
Inspect Before You Dispense.
Lensometer verification, progressive markings, and a quality-control routine that holds · 45 min
- 6
When Progressives Don’t Feel Right.
A structured sequence that finds the cause before anyone says “give it time” · 50 min
- 7
Turn Frustration Into Confidence.
What adaptation really is, what to say, and when to stop saying “give it time” · 40 min
- 8
Fix the Cause, Not Just the Glasses.
Turning a list of remakes into one process change that holds · 40 min
- 9
Protect the Patient Relationship.
Handling refunds, repeat problems, and frustration without losing the patient · 40 min
- 10
The Remake Prevention Specialist Challenge.
Forty knowledge questions, ten troubleshooting scenarios, and ten practical exercises · 75 min
Included with Practice Pro — $299/year per location
Up to 10 team members, plus every other Practice Pro program.