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Optical Toolbelt

Practice Pro

Optical Profitability Programs

Structured programs that grow the profit already walking through your door. Every program pairs team training with the numbers you need to prove it worked.

Programs

5 programs available
1Program 1

Optical Capture Rate Accelerator

Turn More Eye Exams Into Eyewear Sales — Without High-Pressure Selling.

Train your team to create stronger patient connections, confidently recommend eyewear, and turn more prescriptions into purchases.

  • 8 guided modules for the whole optical team
  • Patient-connection coaching with instant scenario feedback
  • Knowledge checks, on-the-job assignments, and a weighted final simulation
  • Practice dashboard with capture-rate tracking and a revenue calculator
Open Capture Rate program

8 modules · 310 minutes of training · Included with Practice Pro

2Program 2

Premium Lens Recommendation Academy

Stop Selling Lens Features. Start Showing Patients the Value.

Learn to turn technical lens features into meaningful patient benefits through confident, personalized eyewear recommendations.

  • 9 modules across progressives, digital single vision, coatings, photochromics, and occupational lenses
  • Interactive patient consultations and a lens recommendation simulator
  • Real-world objection handling plus a conversation builder tool
  • Manager dashboard, 10 printable coaching resources, and a 30-day challenge
Start Academy

9 modules · 410 minutes of training · Included with Practice Pro

3Program 3

Remake Reduction Academy

Fewer Remakes. Happier Patients. A More Profitable Optical.

A structured quality-improvement program for the optical team: measure accurately, verify before you dispense, troubleshoot with a system, and track what remakes actually cost the practice.

  • 10 modules on measurement, frame selection, order entry, verification, and troubleshooting
  • Interactive measurement, order-verification, and lens-verification exercises
  • Progressive troubleshooting simulator with patient adaptation scripts
  • Remake cost dashboard, root cause tracker, 12 coaching resources, and a 30-day challenge
Start Academy

10 modules · 465 minutes of training · Included with Practice Pro

4Program 4

30/60/90-Day New Optician Onboarding

From New Hire to Confident Optician — With a Clear Plan Every Step of the Way.

A twelve-week onboarding and competency system for new optical hires: guided weekly lessons, hands-on skill checklists, milestone assessments, authenticated supervisor sign-offs, and manager reporting on time to competency and supervisor training hours.

  • 12 structured weeks across three onboarding phases, plus 30/60/90-day milestone reviews
  • Three pathways: complete 90-day program, accelerated 60-day, and 30-day competency validation
  • 60+ practical competencies with authenticated supervisor sign-off and feedback
  • Time-to-competency, supervisor training hours, and cohort reporting for managers
Launch Onboarding Program

12 training weeks · 3 onboarding pathways · Included with Practice Pro

5Program 5

Second-Pair Sales Academy

One Pair Doesn’t Fit Every Part of Your Life.

A nine-module program for the optical team: ask better lifestyle questions, match purposeful eyewear to real needs, hold an honest recommendation conversation, and measure second-pair performance without pushing unnecessary eyewear.

  • 9 modules on lifestyle discovery, occupational eyewear, sunwear, hobbies, driving, and honest recommendations
  • Branching lifestyle interview plus a twelve-patient recommendation simulator with weighted scoring
  • Objection-handling practice and a “Find Their Second Pair” conversation builder
  • Second-pair capture rate dashboard, opportunity calculator, 13 coaching resources, and a 30-day challenge
Start Academy

9 modules · 355 minutes of training · Included with Practice Pro

More profitability programs are on the way.